Parley reads your open PayPal disputes and makes a call on each one: fight it, refund it, or offer a specific amount back. Every call shows its reasoning, and nothing goes to PayPal until you click.
No sign-up. The demo runs on a simulated PayPal account with 60 sample disputes.
A dispute gives you a few days to answer. Fighting takes hours and often loses; refunding everything is expensive. Parley does the math for you.
The owl at a brass balance scale: a stack of coins on one pan, a folded receipt on the other, one eyebrow raised as it adds a single coin.
Parley weighs what fighting costs against what you would refund, and looks for a partial offer the buyer is likely to take.
The owl perched on a wall calendar, tapping a pocket watch, with three days circled in red ink.
A 14-day strip shows when each answer is due. PayPal webhooks bring new and updated disputes in as they happen, so the list is never stale.
The owl in an armchair with a notebook open, pencil behind its ear, chatting across a small desk with a shop owner.
Ask "which disputes are due this week?" or "send the offer on the sleeping bag". Parley answers from your real deadlines and amounts, and it remembers facts you tell it, like "I always ship with UPS tracking".
The owl holding up a large rubber stamp reading "Needs your OK", waiting politely for a nod before stamping a letter to PayPal.
Offers, evidence and refunds come to you as a card that shows the exact PayPal call. One click sends it; every send is logged.
The owl peering through a magnifying glass at a tracking label and a delivery photo, a draft letter beside it.
Parley checks which evidence is on file, points out what is missing, and drafts your reply to the buyer. The draft is checked against the evidence before you see it.
The owl filing folders into a tall cabinet, each drawer labelled: Calls, Approvals, Exports.
An activity log of every PayPal call and approval, an all-disputes table with CSV and JSON export, and a read-only API with an OpenAPI spec for your own tools.
A language model drafts replies and runs the chat. It never computes money: a separate decision engine does that, with the reasoning written out in plain words.
Disputes come in from PayPal's Disputes API and webhooks, with the buyer's order history.
Past cases and the evidence on file give a chance to win. Parley compares fighting, refunding and offers in 50-cent steps.
You see the call, the reasoning and the exact PayPal request. You decide whether to send it.
POST /v1/customer/disputes/{id}/make-offer